Last updated: 2026-06-24
Overview
This Privacy Policy explains how Seedance 2.5 handles information when you use our website, sign in, upload materials, generate videos, purchase credits, or contact support.
We do not sell your personal information. We use information to operate the service, process generations, secure accounts, handle billing, and improve reliability.
Information We Collect
We may collect:
- Account information such as name, email address, profile image, login provider, account identifiers, and basic account settings.
- Generation information such as prompts, selected model, mode, resolution, ratio, duration, credit estimate, task status, and generated result metadata.
- Uploaded materials such as images, videos, audio references, filenames, content type, storage keys, and public or private URLs needed to process a generation.
- Generated output such as video URLs, previews, task results, provider status, error messages, and download links.
- Usage and device data such as pages visited, browser type, operating system, approximate location from network data, timestamps, and diagnostic logs.
- Payment information such as plan, product id, payment status, order metadata, and processor references. Full card details are handled by payment processors and are not stored by us.
- Support information such as messages you send to us and information needed to resolve your request.
How We Use Information
We use information to:
- Provide account login, session management, and user settings.
- Accept uploads and submit video generation tasks.
- Calculate credits, pre-deduct credits, refund failed generations, and show creation history.
- Store generated videos and make them available for preview and download.
- Process payments and manage subscriptions or credit packs.
- Prevent fraud, abuse, security incidents, and policy violations.
- Debug errors, monitor reliability, and improve product quality.
- Respond to support, billing, privacy, and legal requests.
AI Processing
Prompts, uploaded references, and generated outputs may be processed by third-party AI infrastructure providers to complete your generation request. We send only the information needed to provide the requested generation.
We do not use your prompts, uploads, or generated videos to train our own foundation models. Third-party providers may process data according to their own service terms and data processing commitments.
Storage And Retention
Uploaded files and generated videos may be stored in object storage so the service can process tasks, show results, and provide downloads. Account, billing, credit, and generation records are retained as needed for service operation, tax, security, fraud prevention, dispute handling, and legal compliance.
You may request deletion of account data or generated records. Some records may be retained where required for billing, security, legal, or operational reasons.
Sharing
We may share information with:
- Infrastructure, storage, database, authentication, payment, analytics, and AI providers that help us operate the service.
- Professional advisors, payment processors, and support tools when needed for business operations.
- Authorities or third parties when required by law, legal process, fraud prevention, safety, or protection of rights.
- A successor entity if the service is involved in a merger, acquisition, financing, restructuring, or asset transfer.
We do not sell personal information.
Cookies And Similar Technologies
We may use cookies, local storage, and similar technologies for login sessions, preferences, analytics, security, and performance. You can control cookies through your browser settings, but some features may not work without required cookies.
Security
We use administrative, technical, and organizational safeguards designed to protect information, including access controls, encrypted transport, provider security features, and limited access to operational systems.
No online service can guarantee absolute security. You should use a secure login method and notify us if you believe your account has been compromised.
Your Choices
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also close your account or contact us about privacy requests.
Children
Seedance 2.5 is not intended for children under 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children.
International Processing
Your information may be processed in countries where we or our providers operate. Those countries may have data protection laws different from your location.
Changes
We may update this policy as the service changes. The updated date above shows the latest revision.
Contact
For privacy questions or requests, contact us through the support address listed on the website or inside your account.